Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the Signal platform ("Signal"), operated by Vanberra Limited, a company incorporated in Hong Kong ("Vanberra", "we", "us", "our").

By creating an account or accessing Signal, you agree to these Terms. If you do not agree, do not use the platform.

"Platform" means the Signal web application and all associated services provided by Vanberra.

"User" means any individual or business that registers for an account.

"Business User" means a company, organisation, or entity accessing Signal on behalf of a business.

"Subscription" means the paid plan granting access to Signal's features.

"Trial Period" means the 3-day free access period following registration.

"Subscription Fee" means USD $59.99 per month, exclusive of any applicable taxes.

You may use Signal if you are:

• –An individual aged 18 or over; or
• –A business entity with authority to enter into binding agreements.

By registering, you confirm you meet these requirements.

• –You must provide accurate and complete information when creating an account.
• –You are responsible for maintaining the confidentiality of your login credentials.
• –You must notify us immediately of any unauthorised access to your account.
• –One account per individual or per business entity unless otherwise agreed in writing with Vanberra.

• –New users receive a 3-day free trial with full platform access.
• –A valid payment method is required at registration and will be pre-authorised via Stripe.
• –No charge is taken during the Trial Period.
• –If you cancel before the end of the 3-day Trial Period, no charge will be applied.
• –If you do not cancel before the Trial Period ends, your subscription begins automatically.

• –Following the trial, your subscription is USD $59.99 per month, billed monthly. All fees are stated exclusive of any applicable taxes, including VAT, GST, or withholding taxes, which shall be payable in addition where applicable.
• –Payment is processed via Stripe. By subscribing you authorise Vanberra to charge your payment method on a recurring monthly basis. Payment processing is subject to Stripe's own terms of service and privacy notice, which you are advised to review at stripe.com.
• –All fees are non-refundable except as set out in Section 8.
• –Vanberra reserves the right to change subscription pricing with 30 days' written notice. For the avoidance of doubt, this Section 6 governs price changes and takes precedence over the general notice period in Section 16 for that purpose.
• –Continued use of the platform after a price change takes effect constitutes acceptance of the new pricing.
• –If your payment method is declined or becomes invalid, your account will be automatically suspended until payment is resolved. Vanberra reserves the right to terminate an account where payment remains unresolved after a reasonable period.

• –You may cancel your subscription at any time via your account settings or by contacting us.
• –Upon cancellation, you will retain full access to the platform until the end of the then-current billing period ("access continuation period"). No additional access is granted beyond the end of that billing period.
• –No refund is issued for the access continuation period.
• –After the access continuation period, your account will be downgraded and access to paid features will cease.
• –Vanberra may attempt to re-engage cancelled users via email at intervals of 1 week, 1 month, 3 months, and 6 months following cancellation, subject to applicable marketing consent and opt-out requirements. You may opt out of such communications at any time by contacting us at legal@vanberra.com or using the unsubscribe link in any such email.

• –Vanberra does not offer refunds outside of the Trial Period cancellation window.
• –Exceptions may be made at Vanberra's sole discretion in cases of proven technical failure on our part preventing access to the platform for an extended period.

• –All company profiles, analysis, taxonomy, scoring, and content on Signal are the intellectual property of Vanberra Limited.
• –Data displayed on the platform is sourced from publicly available sources, including but not limited to company registries, published financial filings, news sources, and licensed third-party data providers. Where data is sourced from licensed or third-party databases, Vanberra holds the relevant rights to display such data.
• –Users may not scrape, copy, redistribute, resell, or reproduce Signal's data or content without prior written consent from Vanberra.
• –Vanberra's proprietary framework, including Deep Analysis, confidence scoring, taxonomy structure, and target market classifications, may not be replicated or reverse-engineered.

• –Signal includes data on senior professionals (C-suite and equivalent) sourced from publicly available information, including professional networking platforms, published conference materials, company websites, and public directories.
• –All such data is limited to professional context, specifically role, company, career history, and education, and is drawn from publicly accessible sources.
• –Vanberra acknowledges that individuals whose data appears on the platform have rights under applicable data protection law, including rights of access, correction, and erasure where applicable. If you are a professional listed on the platform and wish to request access to, removal of, or correction of your information, contact us at privacy@vanberra.com.
• –Where UK GDPR or EU GDPR applies, the lawful basis for processing professional data, along with applicable retention periods, objection rights, and information on international data transfers, is set out in Section 11 and in our Privacy Policy.
• –Users must not use the professionals data for harassment, unsolicited mass outreach, discriminatory profiling, or any purpose that violates applicable data protection law.

General

• –Vanberra processes personal data in accordance with our Privacy Policy. The Privacy Policy sets out the lawful bases on which we process personal data, the types of data we collect, how long we retain it, and your rights in relation to it.
• –For the purposes of the UK GDPR and the EU GDPR, the data controller is Vanberra Limited, a company incorporated in Hong Kong. Data protection enquiries should be directed to privacy@vanberra.com.
• –Vanberra complies with applicable data protection legislation, including the Hong Kong Personal Data (Privacy) Ordinance (PDPO) and, where applicable, the UK GDPR and the EU GDPR.

Lawful basis (UK and EU users)

• –Where the UK GDPR or EU GDPR applies, our primary lawful basis for processing professional and business-contact data is legitimate interests (Article 6(1)(f)) — namely the provision of business-to-business market and competitor intelligence to our users. We have assessed that this processing is necessary for those interests and have balanced it against the rights and freedoms of the individuals concerned.
• –Where we rely on consent for a specific processing activity (for example, certain marketing communications), you may withdraw that consent at any time by contacting privacy@vanberra.com or using the unsubscribe link in any communication. Withdrawal of consent does not affect the lawfulness of any processing carried out before withdrawal.

Your rights (UK and EU users)

• –Where the UK GDPR or EU GDPR applies to you, you have the right to: (a) access the personal data we hold about you; (b) request rectification of inaccurate data; (c) request erasure ("right to be forgotten"); (d) restrict or object to processing, including objecting to processing carried out on the basis of legitimate interests and to direct marketing at any time; (e) data portability; and (f) not to be subject to solely automated decision-making producing legal or similarly significant effects.
• –To exercise any of these rights, contact privacy@vanberra.com. We will respond within the timeframe required by applicable law (generally within one month under the UK and EU GDPR).
• –You also have the right to lodge a complaint with a supervisory authority. In the UK this is the Information Commissioner's Office (ICO, ico.org.uk); in the EU it is the supervisory authority in your country of residence or workplace.

International data transfers

• –Vanberra is established in Hong Kong and may process personal data outside the United Kingdom and the European Economic Area (EEA). Where we transfer personal data of UK or EU data subjects to a country that has not been deemed to provide an adequate level of protection, we put in place appropriate safeguards as required by the UK and EU GDPR, such as the UK International Data Transfer Agreement (IDTA) or the European Commission's Standard Contractual Clauses (SCCs). Further detail is available in our Privacy Policy or on request from privacy@vanberra.com.

Retention

• –We retain personal data only for as long as necessary for the purposes for which it was collected, or as required to meet legal, regulatory, or legitimate business obligations. Retention periods are set out in our Privacy Policy.

You agree not to:

• –Use Signal for any unlawful purpose, including but not limited to unlawful surveillance, discriminatory profiling, or unlawful automated decision-making.
• –Use Signal if you are located in, or acting on behalf of any person or entity in, a jurisdiction subject to applicable sanctions or export control restrictions.
• –Attempt to gain unauthorised access to any part of the platform.
• –Use the platform to build a competing product or service.
• –Misrepresent the source or accuracy of data obtained from Signal.
• –Share your account credentials with third parties.

Vanberra reserves the right to suspend or terminate accounts found in breach of these Terms without notice. In addition to termination for breach, Vanberra may suspend or terminate accounts at any time where: (a) required to do so by law or regulation; (b) continued access presents a security or legal risk to Vanberra or other users; (c) the user has not paid any amount due and owing; or (d) Vanberra discontinues the platform or any material part of it.

• –Vanberra will use reasonable efforts to maintain platform availability, but does not guarantee uninterrupted access.
• –Vanberra reserves the right to modify, suspend, or discontinue any feature or part of the platform at any time for operational, security, or regulatory reasons, with reasonable notice where practicable.
• –Scheduled maintenance windows may result in temporary unavailability. Vanberra will endeavour to provide advance notice of any planned downtime.

• –Where users upload, annotate, tag, save, or otherwise input their own data or content into Signal ("User Content"), users retain ownership of that User Content.
• –By submitting User Content, you grant Vanberra a limited licence to process, store, and display that content solely for the purpose of providing the platform to you.
• –You are solely responsible for ensuring that any User Content you submit complies with applicable law, including data protection law, and does not infringe the rights of any third party.
• –Upon cancellation or termination of your account, Vanberra will delete or anonymise your User Content within a reasonable period, subject to any legal obligation to retain it.

• –Signal provides intelligence and analysis to support decision-making. It does not constitute financial, legal, or investment advice.
• –Data on the platform is sourced from public information and may not be complete or fully up to date. Vanberra makes no warranty as to the accuracy or completeness of any data displayed.
• –To the fullest extent permitted by law, Vanberra's total liability to any user shall not exceed the total subscription fees paid by that user in the 3 months preceding the claim.

• –Vanberra may update these Terms at any time.
• –Material changes will be notified via email or in-platform notification with at least 14 days' notice. For price changes, the notice period in Section 6 applies.
• –Continued use of the platform after the notice period constitutes acceptance of the updated Terms.

• –These Terms are governed by the laws of the Hong Kong Special Administrative Region.
• –Any disputes shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

For any questions regarding these Terms:

Vanberra Limited

Room 13a, Man Lok Building 89-93 Bonham Strand East, Sheung Wan, Western District, Hong Kong Island

legal@vanberra.com